I am writing to express my extreme dissatisfaction with the recent insulin needles purchase I made from your company. On 23/4, I received my order only to discover that the items sent were incorrect and not the insulin needles I had ordered.
As someone who relies on these insulin needles for essential medical purposes, I was deeply troubled by this mistake. I promptly returned the incorrect items the same day and informed your customer service team about the issue. Despite my urgent need for the correct needles, I had to wait an entire week before receiving the replacement order.
This delay in receiving the correct insulin needles has caused me significant distress and inconvenience. My health and well-being depend on having access to the right medical supplies in a timely manner, and this situation has put me in a vulnerable position.
